Compliance reviews. Regulatory deliverables. Board-level analyses. High-stakes
investments. Suprmind Enterprise gives your team isolated infrastructure, dedicated workspaces at every AI
provider, and direct founder support — on a single contract, with a single invoice.
Frontier is the full Suprmind product. Enterprise adds the operational, security, and procurement layer
that mid-market and large teams require.
When you sign on, Suprmind provisions dedicated workspaces for your organization at each of the
five AI providers we orchestrate — Anthropic, OpenAI, Google, xAI, and Perplexity. Your AI
traffic routes through these dedicated workspaces exclusively. It is not pooled with other
Suprmind customers’ traffic at the AI provider level.
Training opt-out is enabled at the workspace level for each provider where the configuration is
available. Compliance teams can verify the configuration on request. Your data never trains
anyone’s foundation models.
Most enterprise teams don’t want to manage five separate AI provider contracts, five sets of
billing relationships, five sets of compliance reviews. Managed Allocation handles that for you.
You purchase a monthly allocation in AI dollars, sized to your workload. Suprmind’s dedicated
workspaces at each provider are sized to deliver that allocation. You consume across the five
providers as your team’s workflow requires. Everything bills on a single Suprmind invoice. Tax
handling included.
If you have existing enterprise contracts with specific AI providers, you can also use Pure BYOK
on Enterprise — connect your own API keys and route through your existing contracts
directly. Most teams choose Managed Allocation for the procurement simplicity; some teams use a
hybrid approach.
Enterprise gives you access to the highest-context frontier models from each provider. As
providers release new versions, your tier automatically receives access — no waiting, no
reconfiguration. The platform handles model selection so your team focuses on the work, not the
model menu.
Two layers of permissions. At the team level, members are Member, Admin, or Owner. At the project
level, access is Read, Write, or Admin per project. Combine the two for granular access patterns
— junior researchers with read-only access to client work, senior consultants with write
access on their engagements, partners with admin access across the organization.
Sub-account architecture means individual users authenticate with their own credentials but
operate within your organization’s allocation, billing, and policies.
Enterprise customers escalate directly to Suprmind’s founder, Radomir Basta, not to a tier-one
support queue. You get a Slack Connect channel or dedicated email thread. You get a 60-minute
onboarding session, a week-1 check-in, a month-1 review, and quarterly business reviews
thereafter. Critical issues get a 4-hour response during business hours.
Most Enterprise customers report this as a feature, not a limitation. You’re not waiting for a
junior CSM to escalate your question. You’re talking to the person who can actually decide.
Suprmind commits to 99.5% monthly Service Availability with service credits applied to the
platform fee on breach. Support response times: 4 hours for critical issues during business
hours, 24 hours for non-business-hours. Status page updates within 30 minutes of any incident,
with hourly updates during ongoing events and post-incident summaries within 5 business days.
Application hosting is in Germany on Hetzner infrastructure. Primary database is in Switzerland
on Supabase, in the eu-central-2 region in Zurich. Both jurisdictions are recognized as adequate
under EU and UK data protection law and have among the strongest data privacy regimes globally.
For customers requiring stricter data residency, additional configurations are available on
request.
Master Service Agreement, Data Processing Agreement, Service Level Agreement, sub-processor list,
security questionnaire responses, and penetration test executive summary — all available
on request under NDA. We’re built to clear procurement reviews efficiently rather than make you
wait while we draft documents from scratch for the first time.
The architectural difference between Suprmind Enterprise and shared-infrastructure SaaS, explained
without jargon.
When your contract starts, Suprmind creates a dedicated workspace for your organization at each
of the five AI providers. Anthropic Workspace named after your organization. OpenAI Project.
Google Cloud Project. xAI Team. Perplexity API Project. Each workspace is sized to your monthly
AI dollar allocation.
When your team submits a query through Suprmind, the AI calls route through your dedicated
workspaces. Not through shared API keys. Not pooled with other customers. Your traffic, your
workspaces, your audit trail at the provider level.
Real-time consumption visible in your admin dashboard. Burn rate, projected end-of-month spend,
breakdown by user, project, and model. Anomaly alerts catch unexpected usage patterns before
they become billing surprises.
Monthly usage report on the 10th of each month covering the prior month. Total consumption, model
breakdown, user breakdown, project breakdown, optimization recommendations specific to your
team’s patterns, allocation trend.
Single invoice. Platform fee plus managed allocation, with overage itemized monthly in arrears if
applicable. Annual prepaid is standard. NET 30 payment terms. Purchase orders accepted. Tax
handled automatically per your jurisdiction.
What we have today, what’s in progress, and what’s available under NDA.
Hetzner Germany for hosting. Supabase Switzerland for primary database. Both in adequate
jurisdictions under EU and UK data protection law.
Suprmind never trains on customer data. AI providers are configured with training opt-out at the
workspace level under Managed Allocation.
TLS 1.2+ in transit. AES-256 encryption at rest at the database and storage layer. Customer-supplied
API keys additionally encrypted at the application layer.
EU GDPR Representative appointed. Standard Contractual Clauses for international transfers. Compliant
positioning under the EU AI Act as a general-purpose AI deployer.
Type I report in progress. Type II observation period beginning thereafter. Documented control
framework available under NDA in the meantime.
Annual third-party penetration testing committed as part of our SOC 2 control set. Executive summary
available under NDA following each engagement.
Full sub-processor list published, including AI providers, infrastructure providers, and operational
sub-processors. Subscribe to change notifications.
Run Inspector provides per-call audit trails for every AI call — provider, model, tokens, cost,
attribution. Admin-facing audit log export on the roadmap.
Need our Master Service Agreement, Data Processing Agreement, Service Level Agreement, security
questionnaire responses, sub-processor list, or penetration test executive summary? Available under NDA
on request.
Two components on a single invoice. Transparent structure rather than opaque “contact us” pricing.
Per Authorized User seat, billed annually. Covers
orchestration, modes, document templates, RBAC, support, SLA, and admin features. Volume discounts
apply at 26+, 51+, and 100+ seats.
Monthly AI dollar allocation, prepaid annually. Sized to your
team’s actual usage based on your discovery call. Tokens consumed at wholesale-plus-markup rates
across the five AI providers. Up to 50% rollover to the following month, capped at three months
accumulated.
If your team exceeds the allocation, overage continues at the
same per-AI-dollar rate as in-allocation usage. No penalty multipliers. Overage is itemized on the
next monthly invoice. Hard-stop is also available if your team prefers to top up rather than
continue automatically.
Specific pricing is determined during discovery. We size the allocation to your real
workload rather than guessing from a price list. This protects you from over-buying or under-buying
capacity.
Regulatory interpretation memos, vendor risk assessments, compliance gap analyses, board advisory
briefs. Decisions where the analytical reasoning has to survive an auditor’s review.
Investment theses, strategic options analysis, market entry decisions, M&A diligence.
Multi-perspective analysis that catches the blind spot a single AI would miss.
Cross-source research synthesis, competitive intelligence, technical due diligence, regulatory
landscape analysis. Work where citation quality and reasoning depth matter.
Consulting analyses, legal research, advisory deliverables, client-facing reports. Decisions you’ll
defend to clients with reasoning that holds up under cross-examination.
Suprmind Enterprise is not designed for high-volume transactional AI use cases like customer service
automation, content moderation pipelines, or large-scale document processing. For those workloads,
dedicated specialized platforms typically fit better. For analytical and decision-support workflows
where output quality and reasoning depth matter, Suprmind is purpose-built.
The questions enterprise teams ask most often during evaluation.
Two components on a single invoice: a platform fee per Authorized User seat (billed annually) and a
managed AI allocation sized to your workload. Volume discounts apply for larger deployments. We size
the allocation during discovery rather than offering a fixed price tier, because token consumption
varies dramatically across team workflows.
Five seats and a 12-month commitment for Enterprise pricing. Smaller teams or shorter timelines can
start on Frontier ($95/month) and upgrade to Enterprise without data loss.
Yes. Qualified Enterprise prospects get a 30-day trial with an evaluation allocation, full feature
access, and dedicated provider workspaces provisioned upfront. Trial requires a brief intake call
and signed NDA.
Within your purchased allocation, yes. The dedicated provider workspaces under Managed Allocation
deliver guaranteed availability for the tokens you’ve purchased. There is no auto-downgrade and no
shared cap. If you exceed your allocation, you can either continue at the same rate (auto-overage,
default) or hard-stop and top up. You’re never throttled or downgraded mid-conversation.
Suprmind hosting is in Germany on Hetzner. Primary database is in Switzerland on Supabase (Zurich).
Both are recognized as adequate jurisdictions under EU and UK data protection law. AI provider
processing occurs primarily in the United States under Standard Contractual Clauses, with EU
regional options available for some providers. Full sub-processor and processing location list
available on request.
No. Suprmind does not train AI models on customer data. We use AI provider API tiers under which the
providers also do not train on customer data by default. Under Managed Allocation, training opt-out
is enabled at the workspace level for each provider where the configuration is available.
SAML 2.0 SSO and SCIM provisioning are on the roadmap. Until then, Enterprise customers authenticate
via Google OAuth, which most enterprise IT teams accept as an interim path. If SSO is a hard
requirement for your procurement timeline, please tell us — we prioritize the integration
based on customer pipeline.
SOC 2 Type I report is in progress with our auditor; Type II observation period begins after Type I
completes. In the meantime, we provide a detailed security overview document, our penetration test
executive summary, security questionnaire responses, sub-processor list, and Data Processing
Agreement — everything needed to support an enterprise security review.
99.5% monthly Service Availability commitment with service credits for breach. Support response
times: 4 hours for critical issues during business hours, 24 hours for non-business-hours. Excludes
upstream AI provider outages and standard force majeure events. Full SLA terms available with the
Enterprise contract package.
Annual prepaid through FastSpring as our merchant of record, supporting credit card, ACH transfer,
wire transfer, and other methods. NET 30 payment terms with PO numbers on invoices. FastSpring
handles VAT and sales tax automatically per your jurisdiction. Direct bank transfer is available on
request for specific transactions.
Yes. Tier upgrades preserve all data, conversations, projects, files, and integrations. The only
changes when upgrading to Enterprise are the dedicated workspace architecture, additional features
(RBAC, team management), the SLA, and the procurement documentation. Existing work continues
uninterrupted.
FastSpring is Suprmind’s merchant of record. They handle payment processing and tax obligations
across jurisdictions while Suprmind delivers the Service under your contract. This arrangement has
been operating cleanly for our parent company since 2017 and offers practical benefits: automatic
VAT and sales tax handling, support for tax exemption documentation, and simpler procurement
integration. Your contractual relationship for the Service itself is governed by the Master Service
Agreement with Suprmind.
30-minute discovery call. We’ll walk through your team’s workflow, the appropriate allocation size for your
usage, and any specific compliance or security requirements.
